Privacy Policy

This privacy policy governs the collection, storage and use of personal information collected by us, KARADOO FINANCE LIMITED, via our Website at It provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you.

Please read this privacy policy carefully – by accessing and using this website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website or the services provided on it. In this privacy policy, the following terms have the meanings set out below:

"","KARADOO" "we", "us" and "our" means KARADOO FINANCE LIMITED; "Holding Company" means any holding company within the meaning of Section 1159 of the Companies Act 2006 or any parent undertaking within the meaning of section 1162 of the Companies Act 2006;

"Subsidiary" means any subsidiary company within the meaning of section 1159 of the Companies Act 2006 or any subsidiary undertaking within the meaning of section 1162 of the Companies Act 2006; and "you" and "your" means a user of the website and the services provided via it.

I. Who We Are
II. How to Reach Our Data Protection Officer?
III. How Do We Notify You of Changes to this Policy?
IV. What Are Your Rights?
V. What Data Do We Collect?
VI. What Happens If You Don’t Want Us to Have Your Data?
VII. How Do We Use Your Data?
VIII. On What Legal Bases Do We Process Your Data?
IX. How Are We Using Your Data Based on Our Legitimate Interests?
X. With Whom Are We Sharing Your Data?
XI. Where Are We Sending Your Data?
XII. How Long Do We Keep Your Data?
XIII. Cookies
XIV. Security
XV. Data Breach – Our Obligations

  1. Who we are is a trading name of KARADOO FINANCE LIMITED (company number 10702553), registered in England, and has its registered office at 19-21 Chapel Street, Marlow, Buckinghamshire, England, SL7 3HN. KARADOO FINANCE LIMITED is authorised and regulated by the financial conduct authority (FRN 777371). We are registered with the office of the information commissioner (no. ZA290916) for data protection purposes.

  2. How to Reach Our Data Protection Officer?

    To contact the Data Protection Officer regarding our processing of your personal data, email

  3. How Do We Notify You of Changes to this Policy?

    We keep this Policy under regular review and place updates on We will also provide notifications of material changes via email or other channels. If you keep using the website after we notify you, you consent to the updated Privacy Policy. If not, you may cancel your account.

  4. What Are Your Rights?

    We recognise that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to.

    You can control whether or not you receive marketing email from by visiting the My Account area of the website.

    You can also exercise a variety of rights regarding our use of your data:

    1. You can ask us for a copy of the information we have about you

    2. You can ask us to correct any incorrect data we have about you and you can also update your account details yourself at any time by visiting your account

    3. You can ask us to delete your data

    4. You can ask for your data in a common, machine-readable format

    5. You can object to any processing we do on the basis of legitimate interests

    6. You can ask us to restrict the processing of your data

  5. What Data Do We Collect?

    We don’t receive any personal data about you other than what you provide us, either by creating an account or by using the website.

    When you create a account: We will collect basic contact information about you to set up your account you so you can make donations or raise funds. This will include your name, address and email address. We will use your email address as a username and we will ask you to create a password so you can gain secure access to your account in the future.

    When you make a donation: To enable us to process donations, we will collect basic payment information as well as your name, home address and email address. Your name and donation amount will not be shown on the Campaign Page.

    When you create a Campaign Page: We will use the details you provided when you set up your account to create your Campaign Page. We will also collect details of the school and/or charity that you are creating the Campaign Page for. Where applicable, we will ask you to provide details of how and when you are intending to fundraise and/or the occasion you are recognising by carrying out the fundraising. We will also collect your title, date of birth, telephone number.

    When you use the website: We may collect information about your use of the website, including your IP address, mobile device identifier, how much time you spend on the site, and what you do, like or view. We do this through the use of cookies (See section XIII)

  6. What Happens If You Don’t Want Us to Have Your Data?

    You are not required to provide personal data to us. Note, however, that your failure to do so may affect our ability to provide the services you request. For example, we are unable to process your donation to a fundraiser if you do not provide your payment information.

  7. How Do We Use Your Data? uses your personal data to provide the services you request, to personalise your experience, to send you communications and to enhance your ability to raise.

    Services Requested: We use your information to provide our services to you:

    using your account data to enable you to take advantage of our platform’s features, like setting up a Campaign Page

    processing donations and claiming Gift Aid, if applicable

    Communications: We use your information to send you some different types of emails and you can stop receiving them as set forth below:

    Types of Emails

    a. Notifying all our users of important alerts related to the platform, like outages or security issues

    Containing marketing messages about other ways to give and fundraise, like news and competitions related to charities and Campaign Pages, page activity, developments in our services, information about our affiliates’ products for social good and surveys

    We only send these with your consent. To stop receiving them, click unsubscribe on any email (which takes you to your Preferences Centre)

    b. Triggered by actions you take using the Services, like page creation and cancellation notification emails

    You can’t opt out of these, but you won’t receive any unless you take an action on To stop receiving these emails, just don’t take any actions on the platform.

    c. Containing communications we’re required to provide you by law, like donation receipts, Gift Aid information or notices about data breaches

    We have to send these emails as required by law, as long as you have a account. To stop receiving these emails, please contact us to delete your account.

    d. Making Better: We use aggregated and personal data about you and your use of our Website to develop and test better fundraising tools, to drive our research and development and to better understand our users and charity partners. does this analysis using a variety of data sources—transactional data (how you use the Website), click stream and log data (web traffic and Website usage), email data (how you respond to emails we send you), survey data and customer service data. We may send you surveys about the Website, but you can opt out of receiving these and participation is completely voluntary.

    e. Advertising: Aside from sending marketing communications by email, we may target ads to our users and measure how they perform, both through our Website, such as on, and through other channels like social networking sites and other websites.

  8. On What Legal Bases Do We Process Your Data?

    We process your personal data on a variety of legal bases depending on the use. For example, we will only process your personal data to send you direct marketing if we have your consent and you can withdraw this consent at any time by visiting the Preferences Centre and opting out of receiving such emails. Sometimes it is necessary to process your data for us to comply with our legal obligations, like when we send Gift Aid information to HMRC.

  9. How Are We Using Your Data Based on Our Legitimate Interests?

    We may process your personal data for the purposes of our legitimate interests, provided that these uses aren’t outweighed by your rights or interests. For any uses we justify on the basis of legitimate interest, you have the right to opt out of such processing.

  10. With Whom Are We Sharing Your Data?

    We may disclose your data to our affiliated organisations and subsidiaries, and to service providers who render services to us or you on our behalf (all of which are contractually obligated to act only on our instructions and in accordance with applicable laws, including GDPR). We also may disclose your information if required by law, requested by law enforcement authorities or to enforce our legal rights, such as pursuant to a subpoena or to HMRC when you claim Gift Aid. We may share your information in connection with a sale or reorganisation of, but in any such case, the terms of this Policy will continue to apply.

    Our service providers include, but are not exclusive to:

    1. Banks and payment providers - to authorise and complete payment transactions;

    2. In relation to creators of Campaign Pages, third party identity checking or credit reference agencies - for the purposes of identity checking and bank account verification;

    3. Organisations within the payment card industry - to help prevent online fraud

    4. IT, information security and cloud services providers – to help us provide the website and keep your data safe;

    5. Communication providers – to assist us with the processing and delivery of email and other communications;

    We also share your personal data with fundraisers as follows:

    Fundraisers: If you donate to a Campaign Page, we let the page creator know your identity, email address and amount of your donation.

  11. Where Are We Sending Your Data? stores users’ personal data inside the European Union. Some of our service providers and affiliated organisations may lie outside the EU. Therefore, sometimes we may transfer your data outside the EU. If we do, we ensure your data is processed only in countries that provide an adequate level of protection for your data or where the recipient provides appropriate safeguards, such as model contract clauses, binding corporate rules, or mechanisms like the EU-U.S. Privacy Shield framework. For a copy of such safeguards, please contact us.

  12. How Long Do We Keep Your Data?

    We keep your personal data in an identifiable form for as long as we have a legitimate reason to use the data and as required by law. If you claim Gift Aid on a donation you make, we are required by HMRC to keep data related to your donation for six years after the tax year in which the donation was made.

  13. Cookies

    This website uses cookies to collect information about you. If you use this website, then you accept that we can use the cookies set out below.

    What are cookies?

    Cookies are small data files which are placed on your computer by this website and which collect certain personal information about you.

    Why do we use cookies?

    Cookies enable us to tailor our service offering (including the website) and to provide you with a better service.

    What cookies do we use?

    We use the following cookies: Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. They do not gather information about you that could be used for marketing purposes or remembering where you have been on the Internet. Analytical/performance cookies. They allow us to collect information about how you use our website, such as, how you move around our website and if you experience any errors. These cookies do not collect any information that could identify you; all of the information collected is anonymous and is only used to help us improve the way our website works, understand what interests our users and measure how effective our advertising is.

    Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences and improve your visit.

    Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. They are linked to services provided by third parties, such as "Like" and "Share" buttons. The third party provides these services in return for recognising that you have visited our website.

    Generally, cookies which are strictly necessary for the operation of the website will expire when you leave the website. Other cookies may be more permanent or not expire unless you actively delete them.

    How to reject cookies

    If you want to reject any of the cookies that we use, then you will need to change your website browser settings.

  14. Security

    Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, we accept no liability if communications are intercepted by third parties or incorrectly delivered or not delivered.

    If we transfer your information to third parties we will take steps to ensure that such transfer and any ongoing processing by such third parties is carried out securely and in accordance with applicable privacy law.

  15. Data Breach – Our Obligations

    In the event of a data breach GDPR mandates that the Karadoo Finance Limited data protection officer should report any data breach to the supervisory authority of personal data within 72 hours. The notification will contain details regarding the nature of the breach, the categories and approximate number of individuals impacted, and contact information of the Data Protection Officer (DPO). We will send impacted customers notification of the breach, the likely outcomes, and the remediation ‘without undue delays’.

    How to reach our Data Protection Officer?

    To contact’s Data Protection Officer regarding our processing of your personal data, email

Last updated on 6th August 2018